What should we learn before ordering one samosa machine?

Samosa is a fried or baked pastry with a savory filling, including ingredients such as spiced potatoes, onions, and peas. Which is loved by people all over the world. Samosa machine will be your indispensable machine when we really want to expand your business and increase your sales amount, however what should we learn before ordering one samosa machine? Below we arranged customers 13 FAQ of the samosa machine, you can check accordingly.

• How we can confirm the right model samosa machine?

Just inquiry us in the contact page with your samosa three sides length and weight of samosa. Such as 8*8*7cm 25-30gram, 9*9*10cm 40gram, then our specialist will contact you and suggest you suitable model.

• What if I need to produce dumpling, spring roll, ravioli, wonton, empanada etc on this samosa machine?

We can produce various shapes of dumpling, spring roll, ravioli, wonton, empanada, heart shape, round shape, half moon shape, triangle shape by changing its forming mould. We will equip with you one forming mould with machine for free, one extra forming mould need extra cost.

• Do you have got any certificates for this samosa making machine?

Yes, our machine has CE certificates, all machine is made of stainless steel material, easy operation and maintenance, fully meet hygiene standard. We are leading manufacture for this machine for more than 20 years and have exported to more than 130 countries for more than 13 years already.

• What if I need to make a very big size with heavy weight samosa?

If your samosa size within 10*10*11cm, and weight less than 50grams, this normal type samosa making machine could fully meet your requirement.
VER Stainless Steel Automatic Samosa Making Machine for The USA Customer

If your samosa size larger than this size and weight(such as 60-120gram or more), we recommend you choose our imitated handmade samosa dumpling making machine, which could make a very large samosa and dumplings, below are the videos:
Imitated Handmade Ravioli Spring Roll Samosa Empanada Willow Leaf Dumpling Wonton Dumpling Machine

• Do you have any customer reference for us?

We have sold samosa making machine to more than 130 countries already for 13 years, just let us know what is your country, we will send the customer contact information as reference once get their approval.

• Do you have any training and testing videos for this machine?

We have full set training and testing videos for this machine, below show you some of them.

How To Operate Dumpling Making Machine ?

How to change /disassemble different forming mold for samosa machine?

How to clean and disassemble samosa machine?

How to install the belt of samosa machine?

• What is the warranty for this machine, what if the spare parts broken?

-We provide 12 month warranty time once delivery for full machine. And the spare parts are also enough for your 5 years usage.
-We will send you all detail operation videos, including how to operate, clean, change the forming molds etc. Any questions will be well solved.
-All machine will be well tested before delivery. Our after sale service team will reply you 7*24 hours, online technical support available all the life time.
-What is more, our engineers are also available overseas if needed. Please never worry about after sale service, it is a very easy operation machine.

If your machine needs to add more spare parts in future, we could send the spare parts by air express to you directly.
The warranty period is one year after delivery. We will compensate new main parts and send them to you.

• What is your return policy for the samosa machine?

The warranty period of our samosa making machine is one year after leaving the factory, the main parts are one year warranty, and the wearing parts are three months.
For parts damaged due to lack of maintenance, cleaning and misuse during this period, the customer will be responsible for the cost of replacement parts and associated shipping costs.
If you are not satisfied about the machine we need to apply from our boss for returning of the machine if the machine within 1 month from delivering the factory. But all the return custom clearance cost needed to be bear by your side.

• What is your payment terms?

We could accept T/T payment, L/C, etc. More details we could talk by email or online talking ways.

• What is the process of samosa machine order?

First we need to confirm the shapes, size, pattern for your samosa, and what any of other products do you want to make. Then we could customize you forming mold accordingly.
Secondly, we need to confirm your voltage that is better for us to customize the voltage for you.
Finally we need to know your wanted delivering ways, by sea, train, air or express, then we check freight for you.

Below are whole steps(from a to o) for purchasing the machine.
a. You make payment for our machine.
b. We book ship for you accordingly.
c. The ship delivery from China sea port.
d. We make bill of lading telex release/original
e. We send you bill of lading telex release, packing list and invoice to you.
f. We inform you the ship comes.
g. The agent will inform notify party that the ship comes soon.
h. The notify party will giveyou arrive notice and ask you prepare all documents for custom clearance.
i. You show the documents to your custom clearance agent. (normally notify party and agent is same person).
j. Custom clearance agent will do everything for you, including making custom clearance and paying custom tax.
(DO NOT FORGET ASK YOUR AGENT TO TAKE PHOTOS FOR WHOLE MACHINE WITH WOODEN CASE FROM ALL DIRECTION BEFORE YOU GETTING OUT THE MACHINE FROM CONTAINER!)
k. All the cost at your local sea port needed to be paid by your side.
l. Before taken outside the machine wooden case please ask the agent to take photos for the whole case in container.
m. The agent will arrange the cargo to your place by trucks, the delivering cost will be paid by your side.
n. You will get the wooden case for the machine, open the case find the machine.
o. Whole order finish.

• How will you delivery the samosa machine?

Usually we will delivery the samosa making machine by sea, also we could make delivery by air, by express as you wish.

• What is the package for this machine?

The whole samosa making machine will be packaged in wooden case, and the machine will be also fixed with steel wire in the wooden case to avoid any break and crush when it delivering during sea shipping.
Also we will also buy one insurance policy for you for ensure the machine safety when it delivering in the sea.

• What tips should we follow when received the machine?

-The samosamakingmachine should be disassembled and cleaned after each use.
-The whole machine can be wiped with a wet rag.
-The dough and stuff filling inlet system and auger deviceshould be prohibited from wrapping and smashing during the disassembly and assembly.
-The auger and filling hopper should be cleaned and put back after use, and the position should be calibrated.

By following this advice and tips in the answers, you can ensure how order the machine and what need to know after ordering. Contact us if you have any questions about samosa machine.